I wasn’t at home and my wife couldn’t lock the door so called this company out in a bit of a panic. I arrived home in the meantime, took the lock off of the door myself and located the problem. I didn’t cancel the call out as I thought that would be unfair and I assumed that they would carry the parts to rectify the problem. When the engineer arrived, he looked at the lock and said that the whole assembly would need replacing at a cost of £450. I said that I wouldn’t be doing that so the engineer charged me for the emergency call out (£106.80) and left. I obtained the necessary part from Toolstation at a cost of £27.98 and fitted it in less than half an hour. I appreciate that we have to pay for the engineer’s expertise in these situations but I feel that this level of mark-up is totally unacceptable. Unfortunately we didn’t look at the Trustpilot reviews before contacting this company. Looking through the other reviews, I totally agree, this company should be avoided.
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