I had high hopes for bsport due to its promising features and well-designed software. However, my experience with the migration and onboarding process was extremely disappointing. Here’s why:1. Passes and subscriptions were not migrated properly, with key functionalities like auto-renewals missing and redundant entries created.2. Over 1,400 fake email addresses were migrated, despite prior agreements and assurances this would not happen.3. Customer records were unilaterally archived without consent, making them inaccessible for reporting purposes.4. Our planned roadmap was disrupted due to delays caused by the chaotic migration process.5. Many of the agreements made with our account manager during meetings were not implemented.While the platform itself has potential, the onboarding and support process was handled so poorly that it overshadowed any positive aspects. I cannot recommend bsport based on my experience. This migration was not only frustrating but has caused significant disruptions to our operations.I hope bsport takes this feedback seriously to improve their services for future customers.
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Founded in 2018 by Zakaria and Sofian, bsport embarked on a mission to empower studio owners to embrace their passion through innovative technology. From our offices in Barcelona and Paris, we've expanded our reach to serve over 3000 partners across more than 40 countries, with an active community exceeding 600,000 active members. Our journey has been bolstered by over €4 million in fundraising to date, amplifying our commitment to reshaping the fitness and wellness industry.
At bsport, we offer an all-in-one marketing and management platform tailored for boutique fitness studios. Our comprehensive suite of tools supports partners in scaling their business by simplifying and automating essential operations, to personalise their marketing, and to seamlessly manage memberships, billing, and scheduling.
Our mission is to alleviate the burdens of studio management, allowing owners to focus on what they love - nurturing their business and clients.
Our growth is a testament to the devotion of our dynamic team of over 200 dedicated employees who are driven by the ambition to revolutionise the fitness world. The unwavering commitment has allowed us to offer technical and commercial excellence, crafting personalised solutions that prioritise customer satisfaction. We're all about active listening and tailoring our offerings to meet the specific needs of our partners.
So connect with bsport today and be part of this incredible journey!See more
