The rewards program has been frustrating, and the service I received was the worst I've encountered. After being a loyal member for several years, I was excited to use a suite upgrade for my wife's birthday in December. I booked early to secure the best rate, but when I called to use the voucher, I was informed that my booking for 9 nights exceeded the 5-night limit of the voucher. I requested to use it for just 5 nights, but was told I would need to split my booking and rebook at a significantly higher rate. This feels like a scam and has been a complete waste of time.
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