Dear IHG Customer Relations,
I am writing to formally express my dissatisfaction with a recent stay booked through IHG. Holiday Inn expressNew Rochelle, New York.
I made my reservation based on an online quote provided through your platform. However, upon arrival at the hotel, I was informed that the rate had been changed and increased. No clear or satisfactory explanation was provided for this discrepancy.
I raised this concern with hotel staff at the time and subsequently attempted to follow up through customer service channels. Unfortunately, there has been no resolution, no callbacks, and no meaningful response to address this issue. The lack of follow-up and accountability is extremely disappointing.
IHG’s advertised pricing should be honored, and when errors occur, customers should receive timely and effective support. This experience has negatively impacted my confidence in the IHG brand.
I am requesting a review of this matter and an appropriate resolution. I look forward to your response.
Sincerely,Enzo Cutulle
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