I purchased a BTOD-reconditioned Steelcase Leap V2 to replace an ancient office chair in my home. The assembly was easy and chair seemed to be clean.After assembly, the user almost immediately noticed that the even though the armrests were set to their highest position, one armrest was low enough to clear under the desk while the other was not.I contacted BTOD about this issue the day after receiving the chair and received the following:"With the adjustability of the arms, and the structure of the chair, each side may not be symmetrical. My suggestion would be to lower the arm slightly to where they feel more comfortable for you."The problem being that the lower armrest is unable to reach the height that is comfortable for the user.Thoroughly disappointed with my experience w/ BTOD's level of support. The chair is clean, though. Hard to tell that it was reconditioned, so I will give the product a star for that.
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BTOD.com is a certified member of BBBOnline ® Reliability Program maintaining an A+ rating. Our sales continue to grow year after year because our dedication to providing high quality products and excellent customer service. In 2013 our company was ranked 1,366 on Inc.’s top 5,000 list. In early 2019, BTOD.com grew to te employees and moved into a location in Weston, WI. This will give local customers an opportunity to try products in person and provide a virtual showroom to clients across the United States and Canada.See more
