Terrible experience with the courier. The courier stated that he would not deliver in my area as it was outside of his jurisdiction and that he would arrange for another driver. I did not receive a callm when contacting him he denied what he said. After resending him his voice note, he mentioned issues unrelated to the collection. When contacting the call center was asked to call back as the lady could not stay on the line while I was searching for the information that she required that I asked her to guide to get on the app. When I called back another lady Natasha informed me my code was different hence they were unable to deliver. I informed her this was a collection and they had previously successfully delivered to the same address, she kept quite until I had to end the call. Overall, Terrible experience.
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