I received my parcel on the 5th September and the parcel was tempered with (it had a hole). I contacted the delivery driver and he just read my text and never replied, I called him, he didn't answer my calls or returned my calls. I than decided to contact Shein because my parcel was from Shein, Shein confirmed that all my items were packed and dispatched correctly on their side. I than tried contacting Buffalo and sent them an email via the support email address - which was suggested by the whatsapp bot on the 6th September 2025 (it was over the weekend, so I didn't expect a response from them). On Monday the 8th September 2025, I tried communicating with them via whatsapp again, the whatsapp bot is as worse as their human agents. The bot kept on asking me the same questions and I couldn't get through the human agent. On the 9th September 2025 I called Buffalo and I spoke to Ayanda who told me to send pictures of my package and the missing item, I did that on the 9th September 2025. Ayanda never came back to me, and I called again the following week. I got hold of Ayanda again and I re-explained issue to her, and she said the support team will be contact with me via email as she has escalated my case. She also mentioned that she couldn't see my emails. Since then, I haven't heard anything from Ayanda or the support team. On Tuesday the 22nd September 2025 I called Buffalo again, this time I got hold of Ofentse, I had to explain myself again and Ofentse said she could see my whatsapps and not the emails I sent. She then asked me to reshare the pictures of the package via whatsapp and I did. Today is the 24th September 2025 and still nothing from Ofentse or anyone from Buffalo. This has been very frustrating and emotionally draining. It's a waste of my time and money because I constantly need to follow up and need to explain myself to show that nothing is done on their side regarding my case, because why must I explain myself all the time? Why are there no records of my calls regarding my case? The communication and service from Buffalo is daunting, frustrating, terrible and horrible for a consumer to experience. I am writing this to warn anyone who orders internationally and uses Buffalo as their courier service. Make sure you notify the e-commerce company you order from not to use Buffalo for your package delivery. For your safety and peace of mind, consider using reliable logistics providers with established reputations and good track records.
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