BUFZA6040626127YQOn the 8th at 12:16 I missed 2 calls from one of your drivers. He only called twice within a minute as I was at work I couldn't answer however an hour later I called the number back and he said he was by my place, I told him that My helper is there he can take the parcel home and he said he left which is kind of understandable. I then sent and email to offices to provide your offices with my helpers contact details and alterative number but no response. I then called your offices and spoke to one of your customer agents to check if I can leave my helpers number for delivery I was told your system does not do that. I then ask if I can collect the parcel in person directly from your warehouse and was told is not possible. wow your service is veeeeeery bad can everything is impossible with your offices?????what makes me angry is the fact that i never received any email or sms stating that I should expect an a delivery or that my delivery is on the way. for two days I have been expecting my delivery since it was returned but no call to reschedule nothing!PLEASE FIX YOUR SYTEM AS IT'S NOT USER FRIENDLY!!!!
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