I am extremely disappointed with this company’s customer service. I usually shop NVGTN but decided to give this company a try. It was a mistake. I placed an order and carefully selected the items I wanted. Instead, I was sent completely different items that I never ordered, not my size, and not even close to what I had chosen.When I reached out to resolve the issue, I was repeatedly told that I had received the items I supposedly ordered, despite explaining multiple times that they were incorrect. Instead of taking responsibility, I was asked again if I wanted a refund or exchange. This back-and-forth has been incredibly frustrating and dismissive.Mistakes happen, but how a company handles them matters. In this case, the lack of accountability and unwillingness to listen has been unacceptable. I have requested to speak with a supervisor and for a full refund, but I would caution others to stick with NVGTN.
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Buffbunny Collection was created ultimately for YOU... a woman who embraces her fears celebrates her uniqueness. Our goal is to provide comfort, style, and support for all women to take on new challenges, both in and out of the gym.
