Their customer service really is hit or miss. I've been shopping with them for some time and when I say, "when things go right, they go right, no issues" but when they go bad man they go BAD!My latest order was placed during a sale on all items, even new releases. I wasn't even going to place an order but the sale was too good to pass up. Oddly when I placed the order and the invoice went through, the prices all reverted back to original pricing and there was nothing I could do. Hugely disappointed.A few days go by and 1 out of 3 items are shipped. 1 item was on preorder, get that, 1 shipped and the other........??? So I emailed Customer Service. Their level of comprehension on my question to how I was answered, it was like they didn't even read my email. So I had to email again. The next time they state that they refunded the item as it was sold out. Well it was still showing available on the web site so I queried that to no reply. Then noticed the amount refunded was not the price I paid but quit a bit less so I issued another email questioning why? I shouldn't be charged taxes, restocking fees or shipping on an item that never left the warehouse. Finally I get a response of sorry we will refund the difference. 3 days later and nothing refunded to my paypal account. I'm not even sure I want to continue chasing this down but I sure will debate future purchases.
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Buffbunny Collection was created ultimately for YOU... a woman who embraces her fears celebrates her uniqueness. Our goal is to provide comfort, style, and support for all women to take on new challenges, both in and out of the gym.
