I'm rating the customer service today and not the clothes as I do think the clothes are quite nice.I have ordered 3x's from Buffbunny's Canadian site. Shipping is slow, approximately 2-3 weeks to ship once they process the order, which is not immediate.My first 2 orders I had no issues. This last one that I placed had problems. One of the items I ordered, the product bag was labelled with the item I ordered but a completely different product was inside the bag. I contacted Customer Service via contact form right away which I didn't receive a confirmation that it was received on the other end so I decided to email my issue as well. I received an automated message advising that I would get a response in 24 hours.That was 10 business days ago and still no response. In that time frame a resent the email, got another automatic response only. I also contacted them via social media which I got a copy, pasted message stating that they are very busy and it can take up to 5 business days to get an email response.Ridiculous. I've since put in a claim with my credit card company and they are investigating but have credited my card in the meantime. As much as a liked the clothing I will speak with my $$$ and never order from them again. I have now researched this company and its the same issues coming up with other consumers. This company does not respond to issues. They are hoping you go away and keep shopping with them. This is not acceptable. Workout clothes are a dime a dozen and I will just shop elsewhere.
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Buffbunny Collection was created ultimately for YOU... a woman who embraces her fears celebrates her uniqueness. Our goal is to provide comfort, style, and support for all women to take on new challenges, both in and out of the gym.
