Incredibly disappointed in this company’s customer service. It is clear that they are not a customer-centric company. I purchase two pairs of leggings that did not work. I tried both on one time and immediately packaged them for return. They would not accept either return, claiming one had stains, and the other had dirt on it. I asked for them to provide pictures which they did.The first pair was a grey pair - the fabric has some areas of lighter stitching. They claimed these areas were stains. I showed the picture to multiple people and we can’t see how these are being called stains. There were many areas that were lighter on the leggings- seems this was just how the fabric is. I explained this to the customer service team.The second pair was a brown pair. When I received them, they had this white dust stuff all over them. I thought it was strange they were delivered to me in that condition, but I wiped it off with a paper towel and didn’t think anything of it. They sent me a picture of the inside of these leggings that had the same white dust stuff inside as what I saw on the outside of the leggings when I opened my package. I explained that they had this white dust when they were delivered to me. Instead of addressing either of these valid concerns, they completely ignored both, and copy and pasted the same generic “sorry we aren’t accepting your return” message as they sent the first time, completely dismissing my concerns, and refusing to engage with a paying customer afraid of being wrongly charged.Here’s the thing, even if they still denied my returns, if they carefully addressed my concerns, I would have respected it. But to completely ignore my concerns and treat a paying customer so dismissively, that is unacceptable and speaks volumes about who this company is.Shop with Alphalete or Lulu! Their customer service is wonderful and they treat customers with respect.
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Buffbunny Collection was created ultimately for YOU... a woman who embraces her fears celebrates her uniqueness. Our goal is to provide comfort, style, and support for all women to take on new challenges, both in and out of the gym.
