HORRIBLE HORRIBLE customer service. I ordered from the Nubre launch and spent over $350+. It was my first time trying the Alpha bra and some other styles. I realized I didn't like the new styles I bought and ended up keeping the monarch bras I ordered since I've had them before. I sent the new styles out for a refund and what a nightmare it was. They stated they could not refund me due to a "strong scent" which was a bummer but okay fine. I would just be okay with keeping it at that point. They stated they would send out the tracking number in 3-5 business days. After 10 business days, I still had not gotten the tracking info so reached out to them. I waited a week. no response. So then I attempted to email them again, mind you this order was $251 bucks and some change and over a month later. I stated in my second email that it was super unprofessional and questioned where my items were and that they couldn't just take my money and run and that if I didn't hear from them I was going to pursue legal actions. A few hours later, someone finally emailed me back and just gave me the refund stating the package got "lost"... um, nice try. you for one never send the tracking number in the first place. I'm just so happy that I finally got my money back after almost two months! Super unprofessional and what a nightmare this was. I'm all for supporting women-owned companies but Jesus Christ. This is one of the worst experiences I have ever had in my life. Please be cautious while ordering from this company.
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Buffbunny Collection was created ultimately for YOU... a woman who embraces her fears celebrates her uniqueness. Our goal is to provide comfort, style, and support for all women to take on new challenges, both in and out of the gym.
