Probably the worst shopping experience I've ever had. Ordered one minute after launch 3 weeks ago on 24th june (shorts and a sweater), got my order confirmation that said it might take up to 7 days until my order gets shipped. So I waited and waited. Last week I wrote a message to the customer service and asked if everything was okay. Immediately after I received a E-Mail stating my order is shipped - so far so great. Yesterday I received an E-Mail that the sweater got canceled. As I'm living in the EU paying that much for shipping and taxes for one single item doesn't add up, so I messaged the customer service immediately after asking for a full cancelation of my order. Just got a dry reply, stating that's not possible anymore as the order is already sent out. The shipping information I received stays the same since a week, stating they didn't receive the package yet...The fact that I already reached out and the customer service told me that everything is fine and then chancels half of my order with a dry sorry just bothers me. How can it be that the sweater ran out of stock 3 weeks after I placed my order?No coupon code, no further refund, not even a single bit of accommodation and understanding as compensation. Never again.
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Buffbunny Collection was created ultimately for YOU... a woman who embraces her fears celebrates her uniqueness. Our goal is to provide comfort, style, and support for all women to take on new challenges, both in and out of the gym.
