I bought a Butterfly 2 pram and it wasn’t suitable for our needs (the capsule was impossible to get on and off the pram with the adaptors). I sent it back through their 60 day return promise and it’s now been over three weeks and they haven’t even acknowledged the return let alone processed the refund. I have called customer service twice only to be told “sorry but there’s nothing I can do” and “I’ve message the warehouse and they haven’t responded to my messages”. This is appalling customer service and makes a total mockery of the returns policy if our returns will take months to be processed. I’m waiting on an $800 refund and can’t buy another travel pram until this return is confirmed. Absolutely terrible customer service.
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Bugaboo International BV is a Dutch design company that manufactures mobility products such as pushchairs and car seats for infants and toddlers. Bugaboo believes that families don't have to go all that far to discover a world of something new. We design extraordinary products and parenting solutions that make spending time together with your child exciting, memorable, and, most importantly, fun, no matter where you go.See more
