Terrible customer service. I have now had two defects with the Bugaboo Butterfly, part of the frame snapped whilst folding, that should not happen, but because I did not have a receipt (it was a present from grandparents who paid cash and did not have a receipt) they would not replace it, despite it clearly being either a design or manufacturing defect and the Bugaboo Butterfly only having been out for 2 years, so couldn't be any older. Secondly the screw from one of the front wheels came off whilst we were out, their response "We do not have separate screw for the Bugaboo Butterfly swivel wheels." So what I have to by a pair of wheels just because you cant replace a screw?? Will not be buying another of their products again.
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Bugaboo International BV is a Dutch design company that manufactures mobility products such as pushchairs and car seats for infants and toddlers. Bugaboo believes that families don't have to go all that far to discover a world of something new. We design extraordinary products and parenting solutions that make spending time together with your child exciting, memorable, and, most importantly, fun, no matter where you go.See more
