Appalling after care service and procedures. 1/ Reclining seat broke in 7 months. They sent a replacement seat after a week (asked for images/videos etc and various email exchanges) confirming it would solve my issue. Due to work related schedules + 2 little kids, I wasn’t able to do the change until today and after an hour of a frustrating process and hurting myself fingers/breaking my nails to take the fabric off, I realised what they sent me is NOT even compatible. What a terrible customer experience. I now either have to put the previous broken one on going through the same frustrating experience or stay without a buggy for god knows how long stuck at home!2/Front wheel broke in month 9. They sent replacement part after a week long process again (videos/email exchange with etc.) we were stuck at home mostly without a buggy..I will never buy or recommend Bugaboo to anyone. I had yoyo with my firstborn and it lasted 3+ years without giving any problems.. I bought this only because it has taller back support but no thanks - it was a big mistake!
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Bugaboo International BV is a Dutch design company that manufactures mobility products such as pushchairs and car seats for infants and toddlers. Bugaboo believes that families don't have to go all that far to discover a world of something new. We design extraordinary products and parenting solutions that make spending time together with your child exciting, memorable, and, most importantly, fun, no matter where you go.See more
