We recently purchased the Bugaboo Fox 5 albeit preferred the brown look leather handles. As mentioned in another comment this is not clear on their website - I purchased the Bugaboo Fox handlebar grips & carry handle grip in Brown Mineral, ensuring as per their website these are compatible with the Fox 5. When they arrived they did not have the embossed logo as advertised on their website. I contacted their instagram who informed me that we had been sent the wrong ones & to get in contact with their customer service team, which I did - They informed me that their website is incorrect, mis-selling this item online & is something they are looking into adjusting on their website. He advised I needed to order the Donkey 5 Carry Grip which to make things more confusing, does not state on their website that this is compatible with the Fox 5. I went back to double check this was correct & if I needed to send back the handlebar grips, as well as requesting a refund on the delivery fee as I was having to re-purchase due to an error on their behalf & being falsely advertised online. The customer team responded to confirm the Donkey was the correct items for the Fox 5 as they are slightly different fabrics to the one I purchased & they do not offer any discounts or refund delivery fee's. I find this incredibly disappointing, a refund on delivery personally felt like the least they could do after incorrectly advertising on their website, which I may note has still not been corrected, considering the brands 'high standards' they propose online they seem to fall short on their customer service's which is concerning for any future issues.
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Bugaboo International BV is a Dutch design company that manufactures mobility products such as pushchairs and car seats for infants and toddlers. Bugaboo believes that families don't have to go all that far to discover a world of something new. We design extraordinary products and parenting solutions that make spending time together with your child exciting, memorable, and, most importantly, fun, no matter where you go.See more
