We purchased the bugaboo dragonfly and about a year in started having issues with the seat falling back when going over a bump, this caused distress to our baby. We sent all the videos and photos required. Bugaboos solution was to send 'seat hardware'. I was expected to take the old seat apart and put the new one together myself using a 31 step manual. I could not get past step 3 and did not want to get stuck further and be left without a pram. Furthermore, it does not feel safe that an unqualified/ untrained person is fitting a chair from scratch. This was fed back to Bugaboo and they have insisted that this is appropriate and they will not be offering anything further. Thankfully I purchased the buggy from John Lewis and they agreed this was not acceptable and replaced the buggy themselves. I am so grateful for John Lewis and if you do purchase a Bugaboo, I would buy it through them. I would not purchase a bugaboo again though as their guarantee is worthless. Also, the dragonfly wheels get clogged and you spend walks just pushing sticks through the wheels to free them from mud and debris so you can push it.
Claim your business profile now and gain access to all features and respond to customer reviews.
Bugaboo International BV is a Dutch design company that manufactures mobility products such as pushchairs and car seats for infants and toddlers. Bugaboo believes that families don't have to go all that far to discover a world of something new. We design extraordinary products and parenting solutions that make spending time together with your child exciting, memorable, and, most importantly, fun, no matter where you go.See more
