Ordered Bugaboo footmuff for $162.62. Was never given tracking information for shipment. Contacted them when it was to be sent. They send me a tracking info that showed was "delivered" to Fedex. Fedex delivered to wrong address. Fedex refuses all claims from recipients, they only deal with merchant claims or waiver. Bugaboo refuses to refund me or resend item, and says I can only file a claim for Fedex. This is the worst customer service, and absolutely ridiculous. I am out over $100 for a mis-delivery and there is basically no recourse. Recommend ordering on Amazon or Ebay instead, as you will get your refund there.
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Bugaboo International BV is a Dutch design company that manufactures mobility products such as pushchairs and car seats for infants and toddlers. Bugaboo believes that families don't have to go all that far to discover a world of something new. We design extraordinary products and parenting solutions that make spending time together with your child exciting, memorable, and, most importantly, fun, no matter where you go.See more
