Pram arrived dirty and boxes were damaged. After several photos as proof and several more as more proof time was going on so I needed to start building the pram. Then customer service emailed saying they would send out replacement parts which I didn’t need now as I had built it up. I then got an email saying they would offer me a free bugaboo item from a list of things for all the inconvenience. Next day that was followed by another email saying they wouldn’t offer me any free bugaboo item because they had sent out a replacement part which I had already told them I didn’t need anymore. I have never seen such an incompetent company dealing with something pretty simple. Would avoid if this is how they treat customers.
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Bugaboo International BV is a Dutch design company that manufactures mobility products such as pushchairs and car seats for infants and toddlers. Bugaboo believes that families don't have to go all that far to discover a world of something new. We design extraordinary products and parenting solutions that make spending time together with your child exciting, memorable, and, most importantly, fun, no matter where you go.See more
