Absolutely terrible customer service. I need an order cancelled as it will not arrive on time for Christmas and I can get then items I need elsewhere so my daughter is not disappointed by Santa. The order has not processed, paid for or shipped and it has been 5 days. I spoke to an agent online that said it could not be cancelled. The agent on the phone said it could not be cancelled because the order has been shipped….yet I have not paid for the order yet (payment has not been processed or gone through). Therefore it has not been shipped. He said it’s been shipped buy also said the last update he had was on the day I placed the order. I demanded a tracking number by the end of today and have not received one and was also cut off of an online chat with an agent without resolution. Do NOT order online from build a bear US. Absolutely horrendous.
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Create your very own Teddy Bear and other stuffed animals at the Build-A-Bear Workshop! You can choose, stuff, stitch, fluff and dress your new furry friend. Each Teddy Bear and stuffed animal will have it's very own heart inside and is shipped in our exclusive Cub Condo. 10/31/2009 10:47:56 AM
