Refuse to honour their own gift vouchers! My 3 kids under 10 attended with their Xmas present vouchers to build bears, only to be told by staff that 1 of the vouchers was a “web only voucher” that was unable to be used in store whatsoever. All vouchers were purchased as gifts online. Staff offered no solution, other than to pay cash and purchase an in-store voucher online, using the web store voucher (!!!) and wait a week for postage (!!), with crying children who had already been assisted to build-a-bear. I am now still waiting 2 weeks later for a voucher I will have to try and sell. No response from head office via email. Staff more than helpful with kids until they raised the issue, then became totally dismissive. Reported to ACCC seeking advice.
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Create your very own Teddy Bear and other stuffed animals at the Build-A-Bear Workshop! You can choose, stuff, stitch, fluff and dress your new furry friend. Each Teddy Bear and stuffed animal will have it's very own heart inside and is shipped in our exclusive Cub Condo. 10/31/2009 10:47:56 AM
