I purchased Harry Potter Slytherin bear from the Build A Bear shop in Oxford Street for my great niece. On the way home in the train I discovered that I have been charged for 2 Light Up Wands at £10.00 each. I bought 1. Upon returning home I called the number on the receipt and was referred to customer services. After a call of some 45 minutes during which I sent them a copy of the receipt. I was told that I would receive my £10.00 refund. Subsequently I received an email saying I had not provided sufficient evidence to justify a refund. These people seem to use any excuse they can to avoid paying a refund. They appear to be greedy and money grabbing. I am very disappointed with them.
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Create your very own Teddy Bear and other stuffed animals at the Build-A-Bear Workshop! You can choose, stuff, stitch, fluff and dress your new furry friend. Each Teddy Bear and stuffed animal will have it's very own heart inside and is shipped in our exclusive Cub Condo. 10/31/2009 10:47:56 AM
