Extremely disappointing customer service. I need to cancel an order as it won't arrive in time for the holiday, and I can find the items I need elsewhere to avoid disappointing my child. The order hasn't been processed, paid for, or shipped, and it's been five days. I spoke to an online agent who said it couldn't be cancelled. Then, a phone agent claimed it couldn't be cancelled because it had shipped, yet I haven't paid for it (the payment hasn't been processed). He mentioned it was shipped but also said the last update he had was on the day I placed the order. I requested a tracking number by the end of the day but haven't received one and was abruptly cut off during an online chat without any resolution. I strongly advise against ordering online from this service. Absolutely unacceptable.
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Create your very own Teddy Bear and other stuffed animals at the Build-A-Bear Workshop! You can choose, stuff, stitch, fluff and dress your new furry friend. Each Teddy Bear and stuffed animal will have it's very own heart inside and is shipped in our exclusive Cub Condo. 10/31/2009 10:47:56 AM
