Do not buy custom orders from this company.I had a multitude of issues with my order, so be prepared for a lengthy review! It took them MONTHS to send my order. I ordered it in November, it arrived in April. The fact I paid for a fast track service and that’s what I got is beyond a joke.When it finally arrived, I open it to find no manual had been sent. I paid for one, yet it wasn’t anywhere. I had to email to wait for them to send it to me. At this point I thought I was getting somewhere, I was offered a partial refund for such an awful service and then actually had a (what I thought was) sincere apology.Lo and behold, a few weeks later, after finally being able to start the build I find that I have missing pieces, 4 to be exact, meaning I couldn’t finish the build. Again, a small bit of positivity arose when they ordered some bricks for me as replacements, however sadly when they arrived they were not the correct parts.After getting busy with work and having to deal with other life things, I managed to order the correct pieces myself to finish the build. Only then to find the DELETED the manual they had sent me. Gmail stated it was a PDF, so I assumed it was an attached PDF document. Nope! It was a link to a PDF on a Google drive they had now deleted.I have since emailed 3 times asking for the manual to be resent and still have not heard anything back. The whole experience has been abysmal. I really do not recommend them to anyone.Hopefully I will get a response soon so I can finally finish this build and be rid of this company for good…
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Build 'Em Pets is a place of enjoyment for Pet Lovers. We offer high quality Pet Building Blocks including Realistic Cats and Dogs, Cartoon Cats and Dogs and more