I had been using the service for ten months when, one day, my card suddenly showed a freeze alert, and I couldn’t use it anymore. I emailed customer support and received an automated response saying that my connection to the bank had been interrupted. I checked, and the connection was perfectly fine. I tried again, but the card was still frozen. I emailed support once more and got the same automated reply, telling me to wait 5 to 10 days!I then requested to cancel the card to avoid being charged for the subscription but again received an automated response with no real assistance. There’s no phone number available in their system to contact anyone directly!In the end, they still charged me for this month’s subscription, even though my card is still frozen, and I haven’t received any real response. It’s a complete disaster that they rely solely on an AI assistant to respond to messages, leaving customers waiting for over two weeks with no proper support!
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