I ordered a floor lamp on 12 January 2025, for the sum of $505AUD. I sent numerous emails to request tracking information. On two occasions (approximately 2-3 weeks apart), I received an email reply to advise that the lamp cannot be sent by air due to the large size and that is is "at the port". So it appears that the lamp was "at the port" for 2-3 weeks. The lamp finally arrived on 5 March 2025. the lamp looks like it was thrown into a cyclone. There are many creases, folds, and marks all over the "material" part of the lamp. The item is completely damaged. For the price that I paid, I expect a high-quality lamp that looks like the photos on the website. The lamp that I received looks like it would cost $10 on Temu. I did not get what I paid for , and I am beyond angry. The phone number listed on the website does not exist. I sent an email with photos. I demanded an urgent response and refund. I am still waiting for a response. I submitted a product review on their website with photos. My review was removed. For those who are interested in purchasing from this company, don't be fooled by the stunning photos and marketing on the website. You do not get what you pay for. This item doesn't even deserve a 1-star review.
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