This has been the absolute worst purchase Experiance I have ever had. Our light fixtures were ordered on December 1st with a 20-35 day shipping window and I still don’t have them on February 19th. In fairness, we moved at the end of January although we started communicating with customer service about that in late December… at first it was to make sure they arrived before we moved, and then once it was clear they would not, the conversation shifted to changing the delivery address. All seemed fine and well, they provided a Fedex tracking number and said I could reach out to Fedex once they received it (which they never did). Now I’m finding out that they actually shipped UPS instead, didn’t update me with details despite my persistent emails - and you guessed it the lights were delivered to the wrong address - yet according to them that’s my fault for not updating UPS while in transit (like somehow I should know that when I had a Fedex tracking number). All this would probably be easier to accept if I’d just been flat out scammed. Knowing they are a real company and are this horrific to work with is actually worse.I’ll never buy from them again, will never recommend them, and am going to try to get a refund though my payment method next.
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BulbSquare.com is a global shipping online store. We provide high-quality home lighting at affordable prices. We dedicate to provide more options of home lightings and ideas on interior.
