I ordered what was advertised as a stained glass light, but what I received was a cheap plastic imitation. It looked nothing like genuine stained glass — just thin, glossy plastic, not glass at all.When I raised the issue, the seller initially tried to justify it by falsely claiming, “this is how stained glass looks.” After persistent back-and-forth, they finally offered refund and return options.They first asked me to return the product to China at my own cost, which would have been more expensive than the item itself. Despite the product being clearly misadvertised, they refused to cover return shipping. It felt like a tactic to avoid paying shipping and potential customs/import fees on their end.Instead, they offered a partial refund, starting at 10%, then 40%, then 50%, and finally agreeing to 60% if I kept the item. I accepted the 60% refund purely to close the matter. That was over a month ago, and despite multiple follow-ups, they’ve still not issued the refund.They now claim it was processed — but I’ve received nothing. No payment,or effective resolution.This company misrepresents its products, refuses to honor refund commitments, and shows blatant disregard for consumer rights.Avoid this seller at all costs. The product quality is poor, the advertising is deceptive, and the refund process is completely unreliable.
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BulbSquare.com is a global shipping online store. We provide high-quality home lighting at affordable prices. We dedicate to provide more options of home lightings and ideas on interior.
