I had a terrible experience with a company's website while ordering a light fixture. Despite placing the order, I received a message a few days later stating that the factory would be closed for almost a month due to the Chinese New Year and that orders would only be shipped 45-60 days after the factory reopens. This is unacceptable. The company should have informed its customers about this in advance, as it is a holiday that occurs every year. After reading reviews from other customers, I'm relieved that we didn't receive the light fixture due to the issues that people have reported.On April 11th, someone from Bulbsquare replied to my review. However, I could not respond to their message, which is unacceptable. To ensure their response was visible to others, I edited my review and included their reply. Despite my attempts to discuss the matter further and explore possible solutions, Bulbsquare failed to resolve the issue, which is disappointing. Based on the other negative reviews on Trustpilot, Bulbsquare has copied and pasted a generic response to show they attempted to address the issues. In light of this, I strongly advise against using any of Bulbsquare's products or services. Despite their attempts to offer me discounts, they have failed to solve the problem or make things right.
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BulbSquare.com is a global shipping online store. We provide high-quality home lighting at affordable prices. We dedicate to provide more options of home lightings and ideas on interior.
