I have purchased a costly product from BulkReefSupply (BRS). At no fault of their own, I received a part that didn’t fit the unit. I opened a case with the manufacturer (UV Sterilizer firm, which we will refer to as PEN cause their product looks like a black pen) and spent five days in back-and-forth communication for a part that cost less than $1, which needed to be replaced. Let’s say this is a delayed time, which is not suitable for my tank. Dealing with Pen felt cold. In addition, I felt they didn’t have sympathy after I expressed my frustrations, which they made me bend over backwards to prove that I received the incorrect $1 part. Now, here is the part you want to hear: The issue was not BRS-related, but I reached out to them for help. You know what, BRS went above and beyond to help me and listened to my frustrations. This is not BRS’s fault or issues, but they help where PEN was lacking and with better warm service. Long ago, I shied away from BRS, thinking I could get it better from somewhere, but I can tell you that when they run promotions, the prices are hard to beat. And now, since I know how they stand right by their customers, dude, this is the company you want to get all your reefing supplies!
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Bulk Reef Supply - Saltwater Aquarium Supplies for Reef Tanks
