When I ordered the product I ordered extra to receive free shipping. What was only obvious after the fact was that hidden on some other FAQ was that shipping could take up to 7 weeks. They mail the shipment via USPS to another courier company for delivery. A week after my order I saw on their tracking that the shipment had not left yet. Apparently this is the company who receives it via the mail and they had not received it. When I phoned into customer service they told me to wait additional days before following up. 2 weeks later it was still not showing at the courier so I followed up again. They told me that the person who interacts with the courier was on vacation so I just had to wait until they could follow up. I followed up the next week and all they said is that they could reinitiate the shipment and I would have to wait a further up to 7 weeks to receive the product or they could issue me a refund. They would not even consider shipping me the product expeditated to make up for their incompetence. When I asked to escalate to a supervisor I was told the same thing and at the end of the call I heard laughing between the supervisor and their employee before they hung up, total disrespect for the customer.
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Located in Henderson, Nevada, Bulksupplements.com supplies over 500 pure nutritional supplement ingredients to hundreds of thousands of consumers and product manufacturers. All of our products are available from grams to metric tons through our online store at Bulksupplements.com. Orders received before noon PST ship the same day.
