Awful customer service with products that are not fit for the purposes advertised. I purchased a sliding door mechanism less than a year ago, it has failed twice and cost me a lot. First time the fittings provided failed. To save the door my specialist installer had to flip the door and use other fitting but it failed again. In contacting their customer services to point out that all instructions had been followed and used as advertised their approach was to to willfully obtuse. They blamed the replacement fittings, ignoring the fact that the ones provided had already failed, then said it should have been installed differently because it was MDF, even though their website clearly says it is for MDF doors and no instructions were provided for different installation for different materials. Buller simply play dumb and contradict themselves to avoid accountability. Completely dodgy. Total disregard or consumer rights laws. AVOID this company.
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