Poor customer service following delivery damage. Our property was damaged during delivery in September 2025 - gate post and dog bowl broken. Despite providing evidence immediately, three months later still no resolution. Company repeatedly claims we haven't provided information (we have) and refuses accountability, directing us to deal with their courier instead. Unacceptable and reportable experience. // Their response below on 18th has one false statement after another. They have been reported to citizen advice who has also escalated to Trading standards. Unacceptable all around, defeats their business and estate at so many levels.
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A long-established mail-order plant nursery based in Cornwall that has a huge variety of trees, shrubs and herbaceous perennials.
Our phones are manned seven days a week so feel free to call or email on info@burncoose.co.uk
