After some time watching my ACACIA baileyana 'Purpurea' not doing very well in the garden I decided to dig it up and see what was going on, basically I think that it looks like not a lot. There do not appear to be any new roots or foliage. Pictures attached.Can you replace this for me?Sorry to hear of the problem with your acacia. It does look the roots have rooted, this or perhaps a frost has caused the rest to suffer.Acacias do require a good sunny position with a well drained soil, also need a sheltered position away from all but light frosts.Sorry to say that we are unable to replace anything from November 2023.Well, I have never been so gobsmacked in my life.Please point out to me where there is a new root for one. As far as I am concerned this plant is in EXACTLY the same condition as I got it in and has never grown one iota, no new roots, and no new leaves. How this is not what is covered in your guarantee I fail to understand.The plant was in a sunny south facing position in well-drained soil and sheltered by a garage and a house a short distance away in order to stop the wind having an effect on a young plant, we are on the south coast and in a warm area. Do not forget that you dispatched this to me in November 2023, I would not have planted it at that time but waited for more clement weather. It appeared to survive the journey and the planting. As a young plant it was protected over the winter with a polystyrene disc on the ground round the stem in order to keep the frost away from the roots, fleece wrapped round it and in a windproof fleece bag. Just what else would you have me do?So, because I took the time to plant it in better weather conditions than that it was sent out in and I gave it some time to recover and then make some growth you consider this to be an unreasonable time to allow for a replacement.GuaranteeWe guarantee to replace or refund the cost of plants which fail to survive for a reasonable period of time after delivery providing they have been cared for correctly after delivery and the blame can fairly and reasonably be attributed to the Nursery rather than to extremes of weather or other hazards beyond our control.So, for the sake of £20 you have p...... off a returning customer.
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A long-established mail-order plant nursery based in Cornwall that has a huge variety of trees, shrubs and herbaceous perennials.
Our phones are manned seven days a week so feel free to call or email on info@burncoose.co.uk
