I have been a customer since 2022/2023. After moving on 1 August 2025, the company failed to provide any functioning broadband service at my new address. As of December 2025, five months later, the service is still unavailable. During this time, I have reached out to the company multiple times to resolve the issue. Each time, I was assured that it would be fixed within a certain timeframe, but none of these promises have led to a working service, nor have I received any clear explanation or lasting solution. Despite not receiving any service since my move, I have been charged in full each month. These charges have persisted on my account despite numerous attempts to dispute them. Billing for a service that has never been delivered is unreasonable and represents a clear breach of contract under consumer protection laws, which mandate that services be provided with due care, within a reasonable timeframe, and as advertised. The communication from the company has been inconsistent, unclear, and often contradictory. I have been given repeated timelines for resolution that have been ignored, with no proactive follow-up or accountability shown. The combination of lack of service, transparency issues, and ongoing billing for a product not delivered reflects a significant failure on the part of the company. Based on my experience, I strongly urge potential customers to be cautious. Until the company can fulfill the service I am paying for and rectify the months of charges for a service that has never been provided, I cannot recommend them.
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