After almost 3 weeks with appointments being booked and no one turning up, I put a review on here. I had given up hope of ever getting this resolved. Following the review I was promptly contacted by Stuart, he said someone would be appointed to deal with my complaint which I was the next day. Aimie listened and sympathised with the very stressful and frustrating time I had where I felt like no one understood the frustration of calling everyday, getting a new appointment and it failing again, not to mention the impact on my business. Cannot rate highly enough Stuart and Aimie for their professionalism. Would also like to thank Kamil in the Dundee call centre who completely took ownership and kept me informed and was the only call handler who managed to get an engineer to me. Some recognition should be given for his effort I. Helping me. Happy with my outcome but booking an engineer to come and fix a fault should not be this difficult BT. Hands down the most stressful and frustrating situation I’ve had to deal with since opening my business. Clearly training in call centres out with the UK needs stepped up. Thankfully a happy outcome.
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