I have a business contract. When I renewed my contract 2024, I was offered a “FREE” gift. An Apple Watch, I was told it was lucky because today they had a special deal. I didn’t specifically want a watch. I got swept away with the whole thing, I was not given the full details and definitely did not get told you will be charged for a sim ! In my naivety I thought the watch worked from my phone ! Nothing was explained. There was a lack of transparency. I was in fact also unable to look at my contract on line due to EE having a problem for business customers to see their bills for over a year or more! It was not until I received a requested paper bill for my Accountant that it became clear my sim that I have never used to this day was costing £16 per month. This Apple Watch sim has now gone up to over £19 per month. I have still never used it or the watch EE can see this is unused. My 87 year old Dad has the watch to track his fitness. I have emailed and spoken to customer service and just recently for hours sat on the phone. The reason although my Mobile phone sim only business contract ends in March, to my dismay I saw on the paper statement not long ago that my “FREE” Apple Watch is one year longer and finishes in 2027. I have been mislead and treated appallingly, speaking to the overseas customer service was hopeless, they told me I was fully aware that the watch was separate, at that point I felt upset and just broke down in tears because I have been taken advantage of. Only last week my partner who also has a business sorted a new contract for his business phones he was asked would you like a “FREE” gift, obviously clued up on the Con ! He said explain Free what do you mean they said a free ipad or watch, he asked is there anything I pay for then, they said well, yes a sim ! SO 2 YEARS DOWN THE LINE EE ARE OFFERING A FREE GIFT. It’s not transparent, fair, or nice to mislead your customers. I have been with EE for over 20 years with my mobile phone and Broadband a lot of years including home phone I have just ceased the contract this week.I am still with my Mobile contract at the moment. I have written to customer service, then informed, it’s not the right department, I have wasted hours and still in the same stressed out upset situation. I am in the process of now spending more money for my Solicitor to deal with this for me.I wanted to highlight this devious wording whilst ringing and upgrading your accounts, Please do not get fooled by the FREE gift ! Also be aware that if they treat you like me you will be in one year longer contract with your free Gift !!
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