I've been an EE mobile phone customer for more than 15 years and a broadband customer for the last 7 at least. When my broadband went down for two weeks at the end of 2024, it took a while to get an engineer out. Open Reach couldn't decide whether they needed to visit the property or not and I was told different things about the nature of the fault by EE's customer service guides. The EE mini hub they sent to restore service didn't work well at all. Finally the fault at the local exchange was fixed and I was told by two separate guides that I'd be eligible for compensation. Not only did I not get this but when I chased twice I was put on hold for at least half an hour only to be told the fault was logged as slow broadband and not no service. I even spoke to a manager who thought it was acceptable to gaslight me. What a shamles from EE and Open Reach. I switched to another provider after that final conversation.
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