Unfortunately I have to use NatWest Bankline for a client and would strongly advise avoiding it for business banking where possible.Even the most basic tasks are unnecessarily cumbersome compared to modern digital banks. Logging in on desktop alone requires a Customer ID, User ID, scanning a QR code with a physical card inserted, entering a PIN, generating a 10 digit response, and then providing characters from a password. This is excessive and time consuming for routine access.Opening EUR and USD accounts was also a painful, drawn out process which can be completed almost instantly with many digital banking providers.Functionality is oddly restricted. Payment templates can only be created on desktop and not via the mobile app. Approval rules are equally frustrating. I can approve future dated payments to UK companies, but same day payments and international payments require dual approval, and there is no clear or intuitive way to adjust these settings.Overall the system feels outdated, inflexible, and poorly designed for modern business use. If efficiency, usability, or digital first banking matters to you there are far better alternatives available.
Claim your business profile now and gain access to all features and respond to customer reviews.
