Nat West advertised free business banking to new start-ups, trading for under 3 year's. I applied, got the account in October 2025, didn't notice they'd taken £20 in October then £30 in November in bank charges. Then in December they took £60.20 and took my account overdrawn. I run with very little profit being a new business and some months at a loss, I can't afford this!
I called to challenge this, they advised nothing they can do, it will have been in small print. I asked to close the account on the 2nd of January, they advised i have to complete a form, they will send it to me. It's been 24 days and they haven't sent the form and I can see £56.05 in charges pending now for the end of January. Avoid this bank, they deceived me with a free bank account and say they can't help when I raised this with them.
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