I really appreciated the emails that provided me several flight options and the pricing was very competitive. Unfortunately the travel times did not suit my needs and I was able to find flights that better matched my plans. When the agent (Ian) called to follow-up a few days later, I told him what I had found. He asked for a quick moment to see if he could do better and he not only found me a direct flight but saved me several hundreds of dollars over the best fares I could find elsewhere.
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