I was missing some of the promised materials that were advertised when I received my training. PAUL went above and beyond, answering my EVERY email, answering my call (since I followed up with a phone call), and then delivered on the promise. It burns me up when promises aren't delivered - but this time, everything that was promised came through! WHAT is as important as HOW when you're in the learning curve! Missing pieces may equal missing sales!
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