I booked tickets for a journey, carefully selecting seats for my elderly mother to ensure her comfort. To my surprise, our seats were changed to the back of the bus without notice. When I inquired, they claimed another customer had reserved our seats first, so we were moved without any consideration. Their Terms & Conditions allow this, which is quite reassuring. The bus was full, leaving us no option to switch seats. It’s clear that chosen seats are not guaranteed, and this lack of transparency is unacceptable. I will not book with this service again and advise others to consider alternatives.
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