I had a very disappointing experience with the service, both regarding the journey itself and how my complaint was handled. The bus was promoted as having cocoon seats, a TV, and a toilet on their platform. We opted for a higher fare expecting individual seat monitors for our children during a long trip. Unfortunately, the monitors didn’t work at all. Moreover, the bus didn’t leave until nearly 9:30 am instead of the scheduled 7:05 am, with no timely updates or explanations. When I raised this issue, the service denied any compensation, stating it was not applicable. As the booking platform, they took no responsibility for the advertised features and closed the case. This experience highlighted poor service recovery, inadequate customer support, and disappointing management. I would not recommend this platform again and advise others to be cautious.
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