buytickets.crosscountrytrains.co.uk

1.3
1.3 Based on 320 reviews

...

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RS84
Always delayed and overcrowded trains.

The trains are consistently late and overcrowded. Not a single journey has reached my destination on time. It's just excuse after excuse with the service. They seem indifferent to providing quality service, and it clearly shows. My 17:12 train from one city to another was canceled because there was no driver available. Then, the 17:45 train was delayed by 20 minutes. After finally arriving, it lingered at the station for an additional 10-15 minutes. And they only managed to provide 5 carriages to accommodate everyone? Part of me wishes they would go out of business. It seems unjust that they make significant profits while their passengers endure such poor service. An unacceptable excuse for a train service. An unacceptable excuse for a train company. A complete disappointment overall.

1
Date of experience: Dec 05, 2025

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