Awful. I travel infrequently, but the last two times I have encountered issues. They often seem to cancel trains at short notice, leading to overcrowding.
Yesterday evening we travelled from Birmingham airport to Derby via Birmingham New Street. One earlier service was cancelled, and only half of the next train was open on the following service (both due to staff shortages). We had reserved seats,but it was impossible to get to them through the volume of people, chaos. Not a pleasant trip stood next to a toilet.
It has been like this for years and will not bother using it again. Super cheap, but much easier/less stress to drive, get a taxi or coach. I think a reliable coach service between Birmingham, Derby and Nottingham would do very well. People would love to have reliability and a seat for comfort, instead of this awful offering.
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