What an absolute joke. What is the point of booking seats when cancellations cause so much over crowding there is absolutely no way of even getting near your seat never mind trying to move somebody to sit in it. Three train loads of passengers on one train from Cheltenham Spa to Edinburgh. Standing room only. This cannot be safe. There has to be a passenger limit. I felt sorry for the poor staff who were frustrated but really trying to do their best. Perhaps it's about time Cross Country's franchise was reviewed.
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