My order for a perfume was never delivered. The shipping service returned it directly to the sender without attempting delivery, and I received no information from them. After waiting three weeks, I reached out to customer support via email but received no reply, not even an acknowledgment. Thankfully, since I used a payment service, I was able to file a claim and received a refund two days later. However, I never got my perfumes, and this experience has left me extremely disappointed, especially from such a reputed brand.
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